Frequently Asked Questions
Everything you need to know before you climb aboard.
When does the trolley run?+
December 4, 5, 11, 12 and 18–23. Each night has departures at 5:30, 6:30 and 7:30 PM, and each loop is about one hour.
Where do we board?+
Pickup and drop-off are at the Hyatt Regency Greenville. Please arrive about 10 minutes before your departure.
How much are tickets?+
Individual tickets are $15, a 4-pack is $50 and a 10-pack is $110. A 3% card processing fee is added at checkout.
Do kids need a ticket?+
Children 3 and under ride free. Everyone 4 and older needs a ticket.
Can we just walk up?+
Yes — walk-up rates are the same as online, but spots may be limited. Booking ahead is the only way to guarantee your seats.
How many people fit on the trolley?+
Each departure seats 26 guests.
We have a big group. What should we do?+
For 10+ guests, request a group booking with April and Avery. You can also buy regular tickets and 10-packs online. A private trolley must be arranged with our team for groups larger than 26.
What about the Ride, Dine & Shine and Hyatt Holiday Escape packages?+
Ride, Dine & Shine is $199 for a couple or $269 for a family of 4. The Hyatt Holiday Escape is $549 for a couple or $639 for a family of 4, with a standard 2-queen room. Book and pay for either online on the booking page (a 3% processing fee is added at checkout).
Is the trolley heated?+
Yes. The trolley has heat and A/C, so it stays cozy on chilly nights. See Our Trolley for more.
What if the weather is bad?+
Rides generally run rain or shine. If we ever need to cancel a departure, we'll contact you using the details you gave when booking.
How do I change or cancel my booking?+
Call (864) 609-5466 or email reservations@eastsidetransportation.com and we'll help.